Elearning updates

The summer months have seen us working on updating Ofcom’s series of disability elearning units and developing an exciting pilot for Mental Health Independent Support Team (MHIST).

Ofcom’s elearning units provide vital training to their consumer-facing employees who include call centre teams and field engineers. In the 5 years since we initially developed the series there have been many clarifications regarding the Equality Act and additional guidance from the government and the Equality and Human Rights Commission, all of which has influenced our updates. We also redeveloped the content as HTML5, replacing the outdated Flash format that was used originally. We believe this will increase the shelf life of the training and bring usability improvements.

We were thrilled to get the opportunity to work with MHIST who provide a range of support and advocacy services to people with mental health problems. Their advocacy services form an essential role in supporting individuals in residential and non-residential settings, and they also promote mental health awareness in the workplace with counselling services. We are help them develop a number of scenario-driven elearning activities as well as setting up a platform for them to market and deliver the elearning to other organisations and individuals.

A little update…

Just a quick update from us at Wideaware as we’ve been busy delivering a few projects. We’ve recently completed delivery of an inclusive customer service training programme for ATOC. We did this in partnership with MPH, RNIB, MHAG Derby and DisabledGo, and developed a training package towards increasing disability awareness of Train Operating Companies (TOCs) members of staff. We know the programme will be launched soon and hope it will be well received by all TOCs.

We’ve been working with Living Streets, a fantastic charity that stands up for pedestrians. They work to create safe, attractive, enjoyable streets where it’s great to walk. We are interested in how their work can include more diverse and disabled people and we are exploring ways in which the charity can expand the benefits of the great work they already do, via staff training and access audits.

We are delivering staff training to another great charity, City Year in London and Birmingham, through facilitating workshops to explore how staff can work together to ensure more disabled and diverse beneficiaries are included in their mentoring and supporting of young people from all walks of life. Workshop facilitation also helps leaders in the organisation re-visit their organisations’ goals and objectives through a diversity perspective.

One thing we’ve always wanted was to work more in our local community in Scotland and we had the privilege to work with Edinburgh Airport, in partnership with Autism Scotland to develop a comprehensive guide to the airport so it’s more inclusive to disabled travellers and their families. Check out the fabulous article by the Edinburgh Reporter here and the Airport’s website on travelling with additional needs. We’ve also trained over 50 members of Airport Customer Assistance staff employed by Amey to help them deliver great assistance to disabled passengers more confidently and effectively.

We’ve also been doing a spot of volunteering (it’s all about giving back to the community!) and we’ve had the pleasure to deliver a three-week Sound Advice course for Deaf Action Edinburgh. The course benefits people who have experienced hearing loss and are needing a confidence boost in communication skills. Hearing aids and equipment are also looked at in depth, as knowing them well gives greater confidence in working with others or approaching service providers. It’s been an unforgettable training session and we’ve made friends with a great bunch of people.

Finally, one last spot of volunteering was for The Melting Pot Edinburgh as we are members and we love what they do. We delivered a Disability Equality and Inclusive Service workshop as part of their Social Innovation Incubator programme, helping newly set-up social enterprises explore more inclusive practices in outreach and customer service. This benefits fundraising, increases turnover and helps them demonstrate good practice. In short, we’ve helped them learn that inclusion is the smart choice for social enterprises too, looking to make a real difference for everyone in their community.

We love to work with everyone but are especially really keen to find more work opportunities in Scotland. If you feel we might be able to help with leadership events, workshop facilitation, training or consultancy – get in touch with Maria at mzedda@wideaware.co.uk

We’ve been busy delivering training programmes, facilitating leadership workshops and even doing a spot of volunteering in Scotland. From Train Operating Companies to charities and even Edinburgh Airport, we’ve been out there spreading the message: inclusion is the smart choice for increased outreach and turnover. If you feel we might be able to help with senior management workshops, events facilitation, consultancy or accessibility audits, get in touch with Maria at mzedda@wideaware.co.uk

East Coast commission Wideaware with Disability Access Audits

East Coast have commissioned Wideaware Training to deliver comprehensive Access Audits to identify how to improve their services for disabled passengers, helping achieve compliance to equality legislation and increase outreach to disabled customers.

Wideaware will deliver:

  • Individual Access Audit reports on East Coast stations and services to help eliminate barriers preventing inclusion of travellers of all abilities
  • An individual Audit Operational Toolkit per station
  • A detailed supplementary Guide to maintaining Accessible Train Stations, for station managers and staff.

Maria Zedda, Managing Director at Wideaware said: “We are delighted to be commissioned with this important work and we’ll make sure to provide East Coast with a holistic service that won’t only look at access barriers at train stations but also at staff training issues, and how disabled travellers’ safety concerns can be addressed. We are disabled-led and will consult directly with disabled passengers for feedback. We’ll work in full partnership with East Coast on their journey to become one of the most inclusive Train Operating Companies in the UK.”

If you have suggestions or recommendations for improvements at train stations operated by East Coast, please let us know by emailing Wideaware staff at info@wideaware.co.uk or contact us via Twitter at @wideaware

East Coast have commissioned Wideaware Training to deliver comprehensive Access Audits to identify how to improve their services for disabled passengers, helping achieve compliance to equality legislation and increase outreach to disabled customers.