ATOC commission Wideaware to create a groundbreaking distance learning tool
21 January 2010
Wideaware are very pleased to have been commissioned by ATOC (Association of Train Operating Companies) to provide a single unit, multimedia training tool to support frontline staff of train companies when providing assistance to disabled train passengers.
ATOC are the trade association for national passenger train operators in GB. The training materials will be made available to all of ATOC’s members.
David Sindall, Head of Disability and Inclusion, at ATOC said: “We have known about the excellent work being undertaken by Wideaware for some time and have been keen to work with them. The training we have commissioned will make an important contribution to improving the performance of staff when delivering assistance to disabled passengers”.
Maria Zedda, Wideaware’s Managing Director said: “This is particularly meaningful to us because we can show that our disability equality training and e-learning expertise can provide a practical, universally accessible tool, that will improve customer service to disabled people.
The training aims to improve the performance of frontline staff in an area that is crucially important to disabled passengers and older people. Wideaware are really excited about this project as we believe that this training tool will ultimately benefit all disabled train passengers across Great Britain and will help to build further confidence amongst disabled travellers”.
