Maria Zedda of Wideaware delivered a training session on Inclusive Customer Service for all frontline staff at the Heritage Motor Centre.
The Centre is a fantastically accessible facility: as well as a museum (featuring amazing cars, including James Bond’s Aston Martin seen in Quantum Solace) it features an state-of-the-art Conference Centre benefiting from a great location near Warwick station and amazing grounds owned by Land Rover.
Conscious of the need to provide confident customer service for all their visitors, manager Ralph Buckland of the Heritage Motor Centre organised a face to face training session his staff.
It was a most enjoyable day and participants were keen to make the most of the opportunity and learn practical tips, including accessible catering, food presentation and asking the right questions to put their visitors at ease. The training also involved a language review of all marketing and information material and the provision of alternative formats.
The feedback from the training was fantastic: visitors of all abilities can now look forward to great service and facilities for a great day out for all the family.