Equality training is not simply about compliance - it's a tremendous opportunity to expand your customer base, increase your profits, and make your organisation a more attractive workplace.
We can help you by training your employees to provide inclusive customer service, and to contribute to ensuring your workplace is inclusive.
Equip your customer service staff with the confidence to provide inclusive service to all customers, irrespective of disability.
An overview of the legislation, principles and benefits of inclusion. We explore practical issues and solutions around disability and reasonable adjustments.
A workshop for service workers in public authorities providing services to a wide range of disabled service users.
Keep your team up to speed on disability issues through your in-house trainers so they can pass on inclusive practices and know-how to all your staff.
For journalists, researchers, and communication writers. It covers the Social model of disability.
Help your staff plan for inclusion: it’s all covered here, from accessible catering to accessible parking.
We deliver training sessions at your offices, or we can arrange facilities in Edinburgh or London. As the sessions are highly interactive we request a maximum of 20 participants per session. All courses can be tailored to fit the needs of the target audience.
All of our training sessions have been updated to incorporate the principles of the Equality Act 2010. We specialise in disability equality training, but provide learners with a broader understanding of the Equality Act and the range of protected characteristics it covers.
Sessions are typically full day (6 hours), though half day versions are available, with reduced emphasis on group work and case studies. Prices vary - please contact us to discuss your exact requirements.
To find out more about training and pricing, get in touch
Do you have a specific area you would like addressed? We also provide custom training sessions tailored to the needs of your staff. We have delivered customised training sessions on a range of specialist areas.
