Face-to-face training
The face to face training sessions we offer will give your employees the skills and confidence to provide improved levels of customer service to people with disabilities. Training sessions can last between 1/2 day and 3 days depending on clients’ needs.
It’s an opportunity to explore in greater depth important concepts such as:
- the Social Model of Disability
- the Disability Equality Duty and the DDA 2005.
- disability etiquette and inclusive customer service
- planning of accessible communication, media and events
We also offer specialist training such as Deaf Awareness, Learning Disabilities and Dyslexia Awareness and Mental Health Awareness upon request.
Our sessions are practical, fun and encourage trainees’ participation using group discussions, quizzes, and case scenarios. We tailor workshops to the participants’ needs and make sure ‘burning questions’ are answered.
There are no questions that are ‘politically incorrect’: participants are encouraged to speak freely and ask questions, no matter how awkward these might seem at first. We believe that the key to learning and changing attitudes towards disability is by dispelling myths and challenging prejudices whilst maintaining respect for others at all times.
To organise training for your staff, email Maria Zedda, Director of Training at: mzedda@wideaware.co.uk