Disability and diversity training is not simply about compliance – it’s a tremendous opportunity to increase your customer base and profits, whilst making your organisation a more attractive place to work for your employees. Our training will make your organisation more inclusive, by giving your employees the skills and confidence to provide improved levels of customer service to disabled customers, and those with other protected characteristics under the Equality Act.
Our training sessions
The Equality Act – disability and diversity basics
A full-day session providing an overview of the legislation, principles and benefits of inclusion. We explore practical issues and solutions around disability and reasonable adjustments.
Inclusive customer service
A full-day or ½ day session tailored for front line staff in the commercial sector providers (e.g. retail staff, call centre workers).
Public authority inclusive service provision
A full day or ½ day workshop for service workers in public authorities providing services to a wide range of disabled service users.
Train the trainer
½ day workshop to keep your team up to speed on disability issues through your in-house trainers so they can pass on inclusive practices and know-how to all your staff.
Inclusive communication and language
A half-day session for journalists, researchers, and communication writers. It covers the Social model of disability.
Inclusive Events and Conferences
½ day workshop to help your staff plan for inclusion: it’s all covered here, from accessible catering to accessible parking.
Custom training sessions
Do you have a specific area you would like addressed? We also provide customised training sessions to suit your needs. We have delivered customised training sessions on a range of specialist areas, including:
- Disability equality training for line managers and HR managers
- Council services: How to include disabled people in your service provision:
- Employers: Unlocking the potential of employees with disabilities
To find out more about our standard or custom training get in touch