Just a quick update from us at Wideaware as we’ve been busy delivering a few projects. We’ve recently completed delivery of an inclusive customer service training programme for ATOC. We did this in partnership with MPH, RNIB, MHAG Derby and DisabledGo, and developed a training package towards increasing disability awareness of Train Operating Companies (TOCs) members of staff. We know the programme will be launched soon and hope it will be well received by all TOCs.
We’ve been working with Living Streets, a fantastic charity that stands up for pedestrians. They work to create safe, attractive, enjoyable streets where it’s great to walk. We are interested in how their work can include more diverse and disabled people and we are exploring ways in which the charity can expand the benefits of the great work they already do, via staff training and access audits.
We are delivering staff training to another great charity, City Year in London and Birmingham, through facilitating workshops to explore how staff can work together to ensure more disabled and diverse beneficiaries are included in their mentoring and supporting of young people from all walks of life. Workshop facilitation also helps leaders in the organisation re-visit their organisations’ goals and objectives through a diversity perspective.
One thing we’ve always wanted was to work more in our local community in Scotland and we had the privilege to work with Edinburgh Airport, in partnership with Autism Scotland to develop a comprehensive guide to the airport so it’s more inclusive to disabled travellers and their families. Check out the fabulous article by the Edinburgh Reporter here and the Airport’s website on travelling with additional needs. We’ve also trained over 50 members of Airport Customer Assistance staff employed by Amey to help them deliver great assistance to disabled passengers more confidently and effectively.
We’ve also been doing a spot of volunteering (it’s all about giving back to the community!) and we’ve had the pleasure to deliver a three-week Sound Advice course for Deaf Action Edinburgh. The course benefits people who have experienced hearing loss and are needing a confidence boost in communication skills. Hearing aids and equipment are also looked at in depth, as knowing them well gives greater confidence in working with others or approaching service providers. It’s been an unforgettable training session and we’ve made friends with a great bunch of people.
Finally, one last spot of volunteering was for The Melting Pot Edinburgh as we are members and we love what they do. We delivered a Disability Equality and Inclusive Service workshop as part of their Social Innovation Incubator programme, helping newly set-up social enterprises explore more inclusive practices in outreach and customer service. This benefits fundraising, increases turnover and helps them demonstrate good practice. In short, we’ve helped them learn that inclusion is the smart choice for social enterprises too, looking to make a real difference for everyone in their community.
We love to work with everyone but are especially really keen to find more work opportunities in Scotland. If you feel we might be able to help with leadership events, workshop facilitation, training or consultancy – get in touch with Maria at firstname.lastname@example.org
We’ve been busy delivering training programmes, facilitating leadership workshops and even doing a spot of volunteering in Scotland. From Train Operating Companies to charities and even Edinburgh Airport, we’ve been out there spreading the message: inclusion is the smart choice for increased outreach and turnover. If you feel we might be able to help with senior management workshops, events facilitation, consultancy or accessibility audits, get in touch with Maria at email@example.com