The summer months have seen us working on updating Ofcom’s series of disability elearning units and developing an exciting pilot for Mental Health Independent Support Team (MHIST).
Ofcom’s elearning units provide vital training to their consumer-facing employees who include call centre teams and field engineers. In the 5 years since we initially developed the series there have been many clarifications regarding the Equality Act and additional guidance from the government and the Equality and Human Rights Commission, all of which has influenced our updates. We also redeveloped the content as HTML5, replacing the outdated Flash format that was used originally. We believe this will increase the shelf life of the training and bring usability improvements.
We were thrilled to get the opportunity to work with MHIST who provide a range of support and advocacy services to people with mental health problems. Their advocacy services form an essential role in supporting individuals in residential and non-residential settings, and they also promote mental health awareness in the workplace with counselling services. We are help them develop a number of scenario-driven elearning activities as well as setting up a platform for them to market and deliver the elearning to other organisations and individuals.